Replacement keys
If you ever lose your keys and need replacements, gather the following information and contact us at support@radpowerbikes.com to place an order. The cost to replace a set of keys is $20 USD/$25 CAD, plus tax and shipping.
IMPORTANT NOTE: Customers cannot complete payment for invoices on their end unless they have F01-F20 key codes.
Please give us a call at (800) 939-0310 from 8AM - 5PM PST, Monday through Friday or 9AM - 3pm PST on the weekend, and one of our agents will be happy to take your order over the phone! We look forward to assisting you!
- A picture of the key code printed on the external battery lock core, or on the frame lock core for bikes with semi-integrated batteries (Runner 3 Plus, Rover 6 Plus, City 5 Plus).
|
Ebikes with external battery--the letter F or D and a two or three digit numerical code. |
Ebikes with semi-integrated battery--four digit numerical code. |
- If you do not have a picture of the lock code, provide the original order # for the ebike.
- Your name and current mailing address (no P.O. boxes).
- Your email address.