RadTrike 1 (2022) error 30 / connector check guide

1. Make sure the RadTrike is powered off.
2. Remove the battery.
3. Press and hold the power button to discharge any remaining power.
4. Locate the Rad UI Remote connector. Find the Rad UI Remote on your handlebar, and trace the cable coming out of it to the first connector.

   The RadUI connector

   The interior of the RadUI connector is green with four pins.

5. Open the connector. Gently but firmly pull the two sides of the connector apart without twisting. The interior of the connector is green with four pins.
6. Inspect the connector. If the interior is damaged, dirty, or wet, you may need to replace any components attached to the damaged side(s) of connector (e.g., your Rad UI Remote of the front wiring harness). Take a picture of the damage and contact Rad Power Bikes Product Support for advice. 
7. If you find no damage, reconnect the connector and test the bike. Align the external arrows and internal pins, and push the connector halves together firmly without twisting. Reinstall the battery and turn on the bike.
   • If the error stops displaying, you likely just fixed a loose connection. Re-secure all of your cables with new zip ties, making sure to not crimp any cables (if you need to bundle them, loop them gently). Perform a normal pre-ride safety check of your RadTrike and ride Rad!
   • If the error continues, move onto the next connector check. 

1. Turn the RadTrike off by pressing and holding the power button.
2. Remove the battery.
3. Press and hold the power button to discharge any remaining power.
4. Carefully snip the zip ties holding together the bundle of cables under your RadTrike frame. This is in the area between the bottom of the battery tray and the controller (the black box just behind your pedals).
5. Locate the battery connector or connectors (there may be one or two). Trace the cable coming out of the bottom of the battery tray all the way under the Trike frame and into the rear side of the controller. Along this cable there will be one or two connectors that you need to check. If you have two connectors on this cable, that means your RadTrike came with a small extension for this cable.

   The battery connector

    
6. Open the connector(s). Gently but firmly pull the two sides of the connector apart without twisting. The interior of the connector(s) will be black with two pins.
7. Inspect the connector(s). If the interior is damaged, dirty, or wet, you may need to replace any components attached to the damaged side(s) of connector(s) (e.g., the battery tray, the extension cable if you have one, and/or the controller). Take a picture of the damage and contact Rad Power Bikes Product Support for advice. 
8. If you find no damage, reconnect the connector(s) and test the bike. Align the external arrows and internal pins on the connector(s), and push the connector halves together firmly without twisting. Reinstall the battery and turn on the bike.
   • If the error stops displaying, you likely just fixed a loose connection. Re-secure all of your cables with new zip ties, making sure to not crimp any cables (if you need to bundle them, loop them gently). Perform a normal pre-ride safety check of your bike and ride Rad!
   • If the error continues, move onto the next connector check. 

1. Turn the RadTrike off by pressing and holding the power button.
2. Remove the battery.
3. Press and hold the power button to discharge any remaining power.
4. Remove the neoprene cover on the front cables by pulling apart the two velcro sides. Set the cover aside.
5. Locate the front wiring harness connector. Find the small, black, rectangular, plastic junction at the front of the bike that several of the front cables feed into. There will be two cables coming out of the bottom of that junction: one that goes to the headlight, and one that is your wiring harness cable. Trace the wiring harness cable down to the bottom of your RadTrike and then backward where it will feed into the rear wiring harness junction (another small, black, rectangular junction) behind the seat tube. Somewhere along that cable you will find the front wiring harness connector.

   If your wiring harness connector is not fully connected, you'll notice a gap where the two halves join.

   This is how a fully connected wiring harness looks.

6. Open that connector. Gently but firmly pull the two sides of the connector apart without twisting. The interior of the connector is black with ten pins.
    

   The interior of your wiring harness is black and has ten pins.

7. Inspect the connector. If the interior is damaged, dirty, or wet, you may need to replace any components attached to the damaged side(s) of connector (e.g., your front wiring harness or the rear wiring harness). Take a picture of the damage and contact Rad Power Bikes Product Support for advice. 
8. Find the rear wiring harness connector. The rear wiring harness junction will have one cable that exits it and feeds into the controller. Along that cable you'll find the rear wiring harness connector. 
9. Open that connector. Gently but firmly pull the two sides of the connector apart without twisting. The interior of the connector is black with eleven pins.
10. Inspect the connector. If the interior is damaged, dirty, or wet, you may need to replace any components attached to the damaged side(s) of connector (e.g., your front wiring harness or the rear wiring harness). Take a picture of the damage and contact Rad Power Bikes Product Support for advice. 
11. If you find no damage in either wiring harness connector, reconnect them. Align the external arrows and internal pins, and push the connector halves together firmly without twisting. Reinstall the battery and turn on the bike.
    • If the error stops displaying, you likely just fixed a loose connection. Re-secure all of your cables with new zip ties, making sure to not crimp any cables (if you need to bundle them, loop them gently). Perform a normal pre-ride safety check of your bike and ride Rad!
    • If the error continues, move onto the next connector check. 

The pedal assist system connector is on a cable that exits the base of the rider's left pedal and extends backward until it feeds into the rear of the controller. The interior of that connector is yellow with three pins.

The motor connectors are on a cable that exits the motor on the front wheel and then routes along the front fork, down the downtube, and backward until it feeds into the controller. The first motor connector is just above the motor on the front wheel. The second connector is at the bottom of your RadTrike. The interior of the motor connectors is black with nine pins (three large pins and six small pins). 

The taillight connector is on a cable that exits the rear wiring harness junction and feeds into the taillight. The interior of that connector is blue with two pins. 

The rear accessory port connector is on a cable that exits the rear wiring harness junction. If it is not connected to an accessory, it will have a black cap on it to protect it from water, dirt, and damage. The interior of that connector is black with seven pins. 

The motor cutoff connector is on a cable that exits the front hand brake and feeds into the front wiring harness junction. Do not confuse it with the mechanical brake cable that also exits from the front hand brake and extends to the front wheel's brake caliper. The connector on the motor cutoff switch cable is red and has two pins.

The throttle connector is on a cable that exits the twist throttle on the right handlebar and feeds into the front wiring harness junction. Its interior is yellow with three pins.

The headlight connector is on a cable that exits the bottom of the front wiring harness junction and feeds into the headlight. Its interior is red with two pins.

The front accessory port connector exits the bottom of the front wiring harness junction. If it is not connected to an accessory, it will have a black cap on it to protect it from water, dirt, and damage. The interior of that connector is black with seven pins.