As a consumer-direct company, our goal is to make the shipping process of your order as smooth as possible. Once your order is placed, you'll receive an order confirmation email. When your order ships, you'll receive a shipping confirmation email with your tracking details.
Click a heading below to learn about what to expect with your delivery.
A signature is no longer required for ebike delivery, but you can obtain proof of delivery details from FedEx by clicking on the 'Obtain proof of delivery' link on the FedEx tracking page.If the proof of delivery information is not accurate, contact us and we can provide additional help tracking with FedEx.
You're welcome to have your ebike shipped to a different address, where someone can receive the package for you if you are unable to accept the delivery. Make sure the alternate address is correct before placing your order, as once the order is placed we cannot modify or cancel it.
As soon as your order is fulfilled from our warehouse, the shipping label is created and a shipping confirmation email is sent to you. Please note that the FedEx website will display an automatically-generated delivery date that may not be accurate until the package is scanned into the first FedEx station. This estimated delivery date is likely to shift, and we recommend that you sign up for email and/or text notifications for your package on their website.
After your order is fulfilled by our Warehouse team, a FedEx trailer will be loaded up with the package and will depart our facility. You can expect the “Travel History” on the FedEx website to not show any information while your package is directed to the first FedEx station. As soon as your package is sorted and scanned through the first FedEx station, the travel history will be populated with a delivery date estimate.
We're unable to hold items for future shipments or to guarantee a specific delivery date or window. However, if you'll be away from home when the ebike is estimated for delivery, here are a few things to keep in mind:
- Hold At Location: Within the “Manage Delivery” option of your FedEx tracking number, you may have the option to “Hold at location.” This option will allow you to leave your item(s) at the nearest FedEx Ground or partnering location for pickup. Keep in mind that a bike package is rather large so make sure to have a vehicle large enough to carry it home! Certain locations are not able to accommodate this request due to the size and weight of the ebike package. As such, make sure to call your local FedEx Ground location prior to selecting this option.
- Vacation Hold: If you are already out of town when the bike is shipped to your home address, it is best to contact FedEx and arrange for a "vacation hold" on the package. This is when FedEx holds the packages at the closest FedEx facility, for up to 14 days, so that you can pick them up once you return from your trip. Once your ebike has shipped, you can call FedEx at 800-463-3339 and provide the tracking number for the package to make this happen. Alternatively, you can visit FedEx's website, and then click "Manage Delivery" under your name/address on the tracking number page. Please note that this option is not available in every city, and the maximum hold time is up to 14 days.
If your question is not addressed in this article, check out the Shipping Details article for more information. If there is an issue with your delivery, please contact us right away. We are happy to assist you!