Shipping details
We're always working to ship your order as quickly as possible. Once your order is placed, you'll receive an order confirmation email. When your order ships, you'll receive a shipping confirmation email with your tracking details.
IMPORTANT SHIPPING CONSIDERATIONS:
- Hawaii & Alaska: We currently do not offer shipping to Hawaii or Alaska.
- Some bike orders in California will be shipped by Seko. This requires that current contact information (email and phone number) be provided at the time the order is placed in order for Seko to contact the customer to set up a delivery time. If the customer cannot be reached, the order will be returned to sender.
Model versions can only be shipped within their respective countries.
- For example, US ebike models can only be shipped within the contiguous US, and cannot be shipped to Canada or Europe.
- Shipping Policy is explained in Rad’s Terms of Purchase (Section 4).
Select a topic below to learn about our shipping practices and policies, or click HERE for help accessing shipping details for existing orders through your customer account.
Shipping is free in the US and Canada for all bikes, and most accessories* purchased with a bike. Accessories purchased separately from a bike and replacement parts not covered under warranty will be charged a shipping fee of $10 (USD and CAD) for orders under $150. Accessory orders* over $150 will be shipped free.
*Note: Replacement battery orders will require an additional $60 (USD and CAD) shipping charge. Hollywood Hitch Rack orders will require an additional $30 (USD and CAD) oversized shipping charge.
In the US in-stock items (*except batteries) typically ship within two business days after an order is placed, and in Canada in-stock items will typically ship within four business days, unless otherwise noted on the product's page. Check out the item's product page for the most up-to-date shipping information.
Delivery times will vary depending on where you live. Once your order is sorted and scanned through the first FedEx station, your tracking information will be populated with a delivery date estimate.
* Lithium-ion batteries take longer to ship because they must go through a regulatory certification and approval process. For details, see Why does shipping a battery take so long.
Our bikes are carefully packaged with ease-of-transport and protection in mind. Shipping is offered through FedEx Ground for ebikes, and we may use UPS for accessories. Once your item ships, you will be emailed a tracking number so you can track your package.
If your bike was shipped by FedEx and you have received a tracking number via email, you can arrange any special requests or delivery instructions after FedEx has completed their initial scan (dependent on FedEx timeline) by contacting FedEx or using the FedEx Delivery Manager tool. If FedEx has not completed their initial scan and you contact them, they may not acknowledge the package has shipped yet (even though it has). Please note that FedEx will make their best effort to honor your request, but they do not guarantee special delivery requests.
Some California orders will be shipped by Seko. These orders require that current contact information (email and phone number) be provided at the time the order is placed in order for Seko to contact the customer to set up a delivery time. If the customer cannot be reached, the order will be returned to sender.
We are currently not able to ship to Yukon Territory, Northwest Territories, Nunavut and several other postal codes in other provinces. For existing customers in these territories, please contact us directly at can-support@radpowerbikes.com for servicing options.
When your bike ships, you will receive an automated email with your tracking information. Click the link below that matches the shipping company listed in your tracking number email.
- FedEx tracking
- Seko tracking (for select California cities)
- Purolator tracking (for select Canadian warranty orders)
US customers can also use our Lookup Order page to find details about an order and tracking information
Our ebikes are shipped nearly fully assembled, which means there is some assembly required before you can ride Rad. Click HERE to learn more about assembly and to find the owner's manual and assembly video.
Assembly is also available through Rad Power Bikes Service Centers, local bike shop partners, or Velofix mobile service for a fee. Click HERE to learn about service options in your area.