Best Buy FAQ
Which Rad Power Bikes models are available at Best Buy?
Select ebike models and accessories will initially be available through Best Buy's website:
- Radster Trail, Copper Red, Large
- Radster Road, Bay Blue, Regular
- RadExpand 5, Black
In October 2024, the Radster Trail and select accessories will also be available in Best Buy stores. More ebike models will be available in Best Buy stores and website in the coming months.
Who do I contact for questions about shipping?
If you made your purchase through Best Buy, they will be able to handle all of your questions related to shipping and delivery. All related information can be found on the Shipping, Delivery & Store Pickup page.
What do I do if I want to return a purchase made through Best Buy?
The Best Buy return policy information can be found on the Best Buy Returns and Exchanges page.
What kind of warranty coverage will I get if I purchase through Best Buy?
You are covered by our standard warranty, which can be found here for our US customers: https://www.radpowerbikes.com/pages/warranty
How do I contact Best Buy if I need further assistance?
You can contact the Best Buy Support team here: https://www.bestbuy.com/contact-us
1-888-237-8289. Phones are available 9 AM to 9 PM CST.
If you need bike maintenance and assembly support, please contact the Rad Power Bikes support team.
US: 1-800-939-0310. Phones are available 9 am to 5 pm PST Monday-Friday.
Chat is available 9 AM to 5 PM PST Monday-Friday, and 9 AM to 3 PM PST Saturday-Sunday.
